Have you heard or visited the clothing site StyleWe? Check it out, it has a beautiful selection of modern fashion clothes.
But, if you visit their Facebook page or SiteJabber you’ll notice a lot of negative complaints. Here’s my experience with StyleWe.
I ordered the below garment on and expected it to arrive within 2 weeks time based on their shipping information. You’re given a tracking number to follow your package. As I checked on it, it seemed to be stuck in Hong Kong for about a week. I emailed StyleWe’s customer service and after a couple of days received a reply. But, it was a form letter stating how sorry they were about me wanting to return my item. Uh?
I replied back saying I hadn’t even gotten my item yet and wanted to know the status. At this point I was getting nervous about one, giving them my credit card information and two, maybe all the negative comments I had read on the Facebook fan page were true.
About 2 days later I received an email stating that it got hung up in customs and to be patient. Good with me, at least I heard back from someone. Funny, how you feel like a little kid rushing to the mailbox every day, peering in, did it come yet!?
Week four I received an email saying it was in Kentucky.
A little more than five weeks and finally arrived in my mailbox.
Here’s my observations
First, it’s from China, but they may have someone in New York managing things, social media etc. Plus, the photos are very professional and highly styled.
They state that these are independent designers although I have yet to find an actual designer on Instagram or anywhere for that matter. My ‘designer’ is ElenYun. But, I can’t find any information on her beyond what is on their website.
If I was a designer on this site I’d be more than concerned with the negative comments. But, you can read how StyleWe is a fashion designers ‘best friend’.
The website can be hard to read. There are many errors and sometimes it just doesn’t make sense. It seems like they might be using Google Translate.
They have updated their website since I first ordered. And, they have updated their shipping information. Read it before you purchase something.
I noticed that they don’t always show the different colors of the same dress. You have to click on the designer to see all that is offered by that designer, and it will show you if a dress comes in a different color.
You can search by size, fabric type and designer from a menu on the left hand side.
From the comments return/exchanges can be delayed just as long as purchasing.
- Submit a Return/Exchange request on their website.
- Email proof of your purchase
- Send item back
When I made my order they were using DHL. DHL service is used Europe and Asia. DHL most likely doesn’t have the same amount of hubs that FedEx does so that could account for more delays (at least in the U.S.). It looks like on my order DHL sent it to a USPS center and then delivered to my house. So you can see they possibility for delays. Which is fine. I don’t need a 60.00 dress to arrive the next day.
Overall, I feel that this is a new e-commerce company that may have started in Asia and then decided to go global. It just doesn’t feel like they have enough people to manage it correctly for westerners conditioned to more transparency, instant gratification and better communication.
Plus, as a consumer if you buy something knowing ahead of time that it might take 4-6 weeks it might alleviate any anxiety. Many people left comments thinking the whole company was a sham. If I order again, I will definitely be more chill.
This is the garment I purchased. I deliberately purchased something that wasn’t expensive and was generous in fit.
The fabric is polyester, the back has two layers of sheer, chiffon type fabric. Plus, there are small shoulder pads. You MUST look at the fitting specs for each item, even if it is the same ‘designer’. Looking through the dresses, in some cases I was a small and in others a large. I’m sure everything is “Made in China”.
For this purchase I selected a medium based on the measurements. I was concerned about the sleeves, thought they might be too tight, so I felt good about ordering the medium.
The photos are top notch and there are several views and a zoom feature that you can use.
Quality? It is a 60.00 dress. As a seamstress I can tell you it looks like any other mass produced garment. I would be interested to see some of the higher priced garments and their details fabric etc..
Overall I’m happy with the purchase. Would I buy again? I’m concerned about the fast fashion aspect and working conditions. This site reminds me of similar China based clothing sites that offer dresses, garments etc for 11.99 and such. The garments on StyleWe are touted as designed by independent designers and the designs themselves are very beautiful and modern. I do love what they have on there, no doubt about that.
But, I wonder how much the designers get, who are they and more transparency on that end. I would love to hear from one of the designers. Why don’t they put one up on their Facebook page instead of the cute puppies and ‘look how I lost 10 pounds” videos. Their Facebook feeds doesn’t seem as professional as I think it could be.
I’ve been looking around for other independent fashion designers, maybe closer to home, that give me the transparency that I want.
These companies look promising and in some cases have been on the scene for several years. The prices vary, some are a little steep for me, so to the sewing machine!
Have you used StyleWe, what was your experience? Please leave suggestions or comments. Plus, I would love to know if there is other similar sites to StyleWe that have multiple designers on it, but maybe with more info on the designers themselves.